FAQs
Hopefully everything you could ever want to ask (and more) is answered here.
Who is the designer?
Originally from Yorkshire but now based in West Sussex (via Glasgow) Victoria Oatway is the creative designer and illustrator behind Bobbie Print.
How do I contact Bobbie Print?
The best way to contact Victoria is by email, please refer to the Contact Us page for details.
I love your products, how do I become a Bobbie Print stockist?
To find out more about becoming a stockist please visit my wholesale page, feel free to contact Victoria directly to request a wholesale catalogue and line sheet.
I'd love to commission you as a freelance textile designer, how do I get in touch?
The best way to contact Victoria directly is via email. I would love to work on your project, take a look at my Work With Me page for more information, I'm more than happy to work on projects ranging in scale from individual personalised greeting cards, custom coloured prints to large scale design projects, I'm also open to design admin or technical tasks, just get in touch and I'll be happy to discuss it.
Where are Bobbie Print products made?
All Bobbie Print products are designed by Victoria Oatway in Chichester, England. All prints and greeting cards are manufactured here in the UK and where possible we look to use independent suppliers and support other small businesses. Bobbie Print also strives to be eco-friendly, choosing to print onto recycled or FSC certified papers whenever we can and ensuring that all our online orders are dispatched using as little plastic as possible.
Are Bobbie Print prints framed?
All prints are supplied unframed but are designed to fit the most common off the shelf picture frame sizes.
Please check the individual details of each print for confirmation on sizes.
What should I expect when I receive my print?
Firstly, a gasp of joy as you unwrap your new print!
Secondly you should note that the individual nature of screen and riso printing can lead to some natural variations in colour and print registration. These are to be expected and should be considered a unique part of each piece.
Also please note that Risograph inks are not lightfast and will fade over time if placed in direct sunlight, to improve the longevity of your print we recommend placing it out of direct sunlight.
Where do you deliver?
Bobbie Print delivers to the UK and selected countries internationally - USA, Canada, Australia and New Zealand. For delivery addresses outside these countries please email us and we can provide a shipping quote.
We aim to dispatch orders 1-2 business days after receipt of payment.
Orders to be delivered to addresses in the UK will be sent via Royal Mail Second Class Post, delivery is usually 3 working days (at busy times of year this may take longer).
Orders to be delivered to international addresses will be sent via Royal Mail International Tracked Delivery, depending on destination country delivery is between 3-7 days.
Any payment of customs charges or taxes is the responsibility of the buyer.
How will my order be packaged?
All large wall art and posters will be delivered rolled in a sturdy cardboard tube, smaller prints are packaged with a card backing in stiff, cardboard envelopes.
Greeting cards come complete with contrasting paper envelopes and are sent flat in a protective envelope.
What should I do if my order doesn't arrive?
We aim to dispatch all order within 1-2 business days of order confirmation and receipt of payment (unless otherwise stated), if your order does not arrive within 10 working days please contact Victoria by email at bobbieprint@mail.com
What should I do if I want to return all or part of my order?
If you're not completely happy with your Bobbie Print purchase (and we really hope you are) please email Victoria at bobbieprint@mail.com to confirm your return within 14 days of receipt.
Returns and Refunds
Please check our refund policy here
Copyright
This website, all designs and products within it are copyright of Victoria Oatway (Bobbie Print). No part of the site or its content may be reproduced or distributed without her written permission.